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Return Policy

Last Updated: November 2020

To initiate a return please use the CONTACT US form. You do not need to wait for instructions from us to send it back. Complete the CONTACT US form  and then proceed to ship it back to us. Items must be sent back to LabonShop within  of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will given. We have extended our returns period to 30 days due to COVID to ensure our customers can safely return their packages.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all LabonShop and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our warehouse location address is below. Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions. Items can be exchanged in person in the stores (Montevideo and Groningen).

All in-store returns will be issued store credit that can only be used in-store.

If we suspect a customer of WARDROBING, or wearing the items and sending them back no credit will be issued and they will be blocked from our site.

• Exchanges

At LabonShop, we’re constantly making a new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we’ve received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.

• Processing

Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you’ll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address. The customer will also cover any redelivery costs. We are not responsible for DHL not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.

• Final Sale Items

Non Returnable, No Exceptions

All items found in the Sale category are non-returnable.

• In Store Pick Up

We also offer an ship to store pick up delivery option for local residents who want to pick up their items in store.  

To have your items shipped to the store, you must select STORE PICK UP at checkout. If you placed your order and forgot to provide us with the code please call us and the shipping free will be refunded and the items will be sent to the store.

***Please bring the card you paid with and a valid government issued ID at the time of pick up. You will be asked to provide us with your ID number and your signature to confirm your items were picked up.

Please note your items will be held in store for you to pick up. If items are not picked up within 10 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided. Once an order has been shipped to store it can no longer be shipped out customer must pick up in store. By selecting in store pick up, the customer agrees to not issue any chargebacks or disputes against LabonShop.